Refund & Cancellation Policy

1. Self-Serve Subscription Cancellation

You may cancel your recurring Subconscious Log Pro subscription (Monthly or Annual) at any time without contacting support or navigating retention friction.

To cancel, navigate to Settings → Subscription & Plan inside your logged-in Subconscious Log account and click Manage Subscription & Invoices. This opens the self-serve Stripe customer portal where you can cancel immediately.

Upon cancellation, your Pro entitlement remains fully active until the end of your current paid billing period (month or year). You will not be billed again.

2. Refund Inquiries & Technical Review

If you experience technical errors or unexpected behavior during your initial upgrade, we want to make it right. Contact our support desk within 7 days of the initial transaction:

To submit a billing inquiry or refund request, email [OWNER INPUT REQUIRED: Support Email] with your account email address and invoice details. Approved refunds are credited back to your original payment method via Stripe.

3. Data Preservation Following Plan Changes

Canceling a subscription never deletes your recorded dreams. Your full text entries, audio transcripts, and AI reflections remain permanently preserved in your account on the Free plan, with complete export capabilities always available.